SHIPPING & RETURNS

SHIPPING POLICY

📦 Processing & Shipping Times

Orders are processed within 2-5 business days (excluding weekends & holidays).
Shipping times vary based on location and carrier, typically 5-10 business days for domestic orders.

🚚 Shipping Rates & Methods

Shipping costs are calculated at checkout based on your location.
We offer standard and expedited shipping options.
Free shipping over the purchase of $50.

❗ Order Issues

We are not responsible for delays due to carriers, customs, or incorrect addresses.
If your package is lost or damaged, contact us at velvetemberc@gmail.com within 48 hours of delivery.

💌 Tracking Your Order

A tracking number will be emailed once your order ships.
If you don’t receive tracking details, check your spam folder or reach out to us.

Thank you for choosing Velvet Ember Candles! ✨

RETURN & EXCHANGE POLICY

Due to the nature of our handcrafted products, we do not accept returns on used or opened candles, bath bombs, perfumes, or diffuser oils. However, if your item arrives damaged or incorrect, please contact us at velvetamberc@gmail.com within 48 hours with photos, and we will arrange a replacement or store credit. Customized items and sale products are non-returnable. Refunds (if approved) are processed within 5-7 business days, excluding shipping costs.

For any concerns, reach out—we're happy to help! ✨

CONTACT