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TERMS & CONDITIONS

CUSTOMER CARE

At Velvet Ember Candles, we are committed to providing exceptional service and ensuring that you have the best experience with our products. Whether you have a question, need assistance with an order, or require product care tips, we’re here to help! 

Privacy & Safety

PRIVACY & SAFETY

At Velvet Ember Candles, your privacy and safety are our top priorities.

🔒 Your Data: We collect only necessary information (name, email, shipping details) to process orders securely. Payment data is encrypted and never stored.

🍪 Cookies: Used to improve your browsing experience—you can manage settings in your browser.

🛡 Security: We protect your data with encryption and never share it with third parties for marketing.

🔥 Product Safety:

  • Candles: Never leave unattended; keep away from flammable objects.

  • Bath Bombs & Fragrances: Patch test if you have sensitive skin.

  • Diffuser Oils: Use as directed; keep away from children and pets.

📩 Need Help? Contact us at velvetemberc@gmail.com for privacy concerns or product safety inquiries.

Your trust matters—thank you for choosing Velvet Ember Candles! ✨

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